Follow a real customer from their very first WhatsApp message all the way to a confirmed booking — and see exactly what happens on your side.
A potential customer finds your WhatsApp number — on your website, a flyer, or Instagram. They message you at 10:47 PM on a Sunday. You're asleep. Your AI isn't.
Your AI reads the question, searches your Knowledge Base, and sends an accurate, personalised reply — with pricing, turnaround, and a follow-up question.
WhatsApp Cloud API delivers the message to your server in real-time via webhook.
AI analyses the message and identifies the customer wants pricing for flyers — searches "flyers" and "pricing" in your Knowledge Base.
Found: "500 A5 flyers full colour = 8,500 XAF. Turnaround 24–48 hrs." The assistant builds a natural, conversational reply.
Message delivered via WhatsApp API. Conversation logged to Supabase. Dashboard updated in real-time.
Kabrel replies — they have a design file and want to place the order. The AI detects buying intent and automatically sends the booking link.
It's Monday morning. You open your dashboard and see a fully logged conversation, a confirmed booking, and Kabrel's design file — all without you lifting a finger.
Not every conversation is simple. When a customer asks something outside your Knowledge Base, or you want to handle it personally, one click pauses the AI.
At the end of each week, your dashboard tells you exactly what's working — which questions are most asked, when customers are most active, and how many bookings your AI generated.
From first message to confirmed booking — here's everything that happened, and what it means for your business.
Kabrel sends a pricing question outside business hours. Without InstaReply: ignored until Monday. With InstaReply: answered in 1.2 seconds.
Pricing inquiry identified. Knowledge Base searched. Personalised reply sent with exact price, deadline, and a follow-up question.
Customer says they have a file and want to order. AI auto-sends your Calendly link. You receive an email alert: hot lead ready to book.
You wake up to a confirmed booking, logged conversation, and zero missed opportunities. Dashboard shows 12 overnight messages handled — all resolved.
NGO with 10,000-unit bulk order escalated. Agent pauses AI, handles personally, then resumes AI for follow-ups. Best of both worlds.
Weekly reports show top questions, peak hours, per-customer history, and booking conversion rates. Train your AI to improve over time.
While Facebook Business approval is pending, you can set up everything else — your Knowledge Base, team, and settings — so you're live the moment approval comes through.